FAQS & terms and conditons

Important Information

Contact Information:

Business hours Phone: (02) 66512960

Emergency: 000

Email: info@trekaboutcamperhire.com

NRMA Roadside Assistance: 


Hire Agreement:

All the conditions and information are part of the hire agreement plus all the conditions listed by Trek About Camper Hire: 


Click to veiw Camplify's HIRE CONTRACT


Opening hours:

Monday 9am-4:30pm

Tuesday 9am-4:30pm

Wednesday 9am-4:30pm

Thursday 9am-4:30pm

Friday 9am-3:30pm

Saturday 9am-11am

Sunday by appointment only


Pick-Up and Drop-Off Times:

 -Hire rates are charged per night 

 Pick up times: Monday-Friday are between 9am and 4.30pm. 

Weekend pickup time are Saturday 9am-11am, Sunday by appointment only



IF YOU NEED TO PICK UP OR DROP OFF OUTSIDE THESE HOURS, PLEASE SELECT THE EARLY PICK UP OR LATE DROP OFF IN THE ADDITIONAL PRODUCTS SECTION ON THE BOOKING PAGE

DROP OFF TIMES SATURDAY ARE STRICTLY 9am-11am

DROP OFF TIMES SUNDAY ARE STRICTLY by appointment


Pick-up & Drop off-Deliveries:

Trek About, offers deliveries up to 150kms from our Office location. The charge for this service is $2 per Km. The delivery distance is calculated for drop-off and pick-up. 

Example: Customer wants the camper delivered 50km from our office the charge occurred is $200. Note: this offer may include a cleaning charge if the customer has not cleaned the product/s prior to drop-off or pick-up. see cleaning section for more information. 

drop off - pick up includes a full camper trailer set up and pack up.


Service Fee:

Service fee includes electric brake controller, gas for campers, water fill and a standard clean the sand/mud off the exterior (including the underbody) you can opt to pay the $99 "clean the camper for me" option other options are available please select accordingly. 


Cleaning:

The Hire Vehicle must be returned in a clean and tidy condition both inside and out. If excessive cleaning is required, determined by Trek About Camper Hire, acting reasonably, such cleaning costs will be deducted from the Security Bond. excluding where pick-up and drop off is applicable and a fee has been paid additionally.


CAMPERS RETURNED WITH MUD/SAND ON THEM OR UN EMPTIED TOILETS WILL BE CHARGED THE EXTRA FEES.


DO NOT attempt to clean any material eg: Canvas, Awnings etc with chemicals or detergents. 

warm water with a light sponge is acceptable if necessary. 


Booking Fee Cover:

The booking fee is charged by Camplify, it covers insurance, road side assistance and 24hr help line, conditions outlined in the hire terms and conditions. see Camplify T&C's.


BOTH SERVICE AND BOOKING FEES ARE NON NEGOTIABLE


Insurance:

All our Campers are comprehensively insured and if designed to do so, are insured for some off road use. Please note our policy does not cover under body damage caused from off road use.

The minimum age to tow or drive any of our Campers' is 25 years old.

The insurance excess if you need to make a claim is $1,000.


You can view the PDS here: https://www.camplify.com.au/client_images/2024050.pdf


Off Road Trips: 

Our campers are allowed to be taken on off road trips when permission is sought and approved, there are some additional requirements that must be considered. All off road trips must be pre approved beforehand


Government gazetted roads and National Parks:

Allowed with permission from Trek About Camper hire prior to hire commencing.


Beach Trips:

Beaches are a highly sought go to place for camping. please ensure the beach permits camping and 4x4 driving. approval must be sought before the camper can be towed on the beach. please ensure that the camper is washed thoroughly to remove any saltwater and sand. 


Accessories/Products

ALL campers are fitted out with all camping inventory. All products that are involved in a hire are liable by the customer. Customers may be responsible to replace or repair any products that are damaged in their care. Any products that are missing or lost will also occur a fee to replace or repair the item/s.


There are additional charges for some camping accessories please select these items on the Camplify booking page to add to your hire.


Any use of items that are non replaceable may incur a fee to replace the item. Example: First Aid kits.


Safety:

There is to be no smoking within 10 metres of a camper trailer.


A 10 Metre distance is required to prevent any damages and smoke fumes to the campers and products.


At no time other than the outdoor kitchen is there to be any open flame within the camper trailers main body. Under awning or annex in the designated kitchen area is acceptable. 


Ensure at all times the hand brake is applied before the camper is removed from a vehicle. When stationary this will ensure the camper will not roll and wheel wedges are placed down.


Ensure the jockey wheel is level when setting up the camper for pack up and set up.


Underbody legs are not to be used to jack or raise the camper on uneven ground as this may cause damage to the camper.


When towing ensure D shackles are fixed to the chain and tow of a vehicle when under towing. This also includes the break away cable and electric brake monitor operative.


First Aid Kits

A first aid kit is supplied in every hire Vehicle. If the seal is broken or the kit is not returned, the kit becomes the property of the Hirer and a $50.00 fee is charged when the Hire Vehicle is returned.


Site Locations and Park Bookings:

Must be oragnised by the hirer, our fees are exclusive of a hirers site.


Terms of Money Back Guarantee:

Exclusive to Trek About Camper hire offers a moneyback guarantee offer, if you as the hirer purchase through our dealership Coffs Harbour a camper trailer. The offer refunds the cost of a hire for the  rate of a weekend only being Saturday and Sunday. the refund is only refundable for the camper trailer rate it excludes any additional hire extras that may have been hired during this period. The refund is not exchangeable for cash. The refund is only usable towards a deposit of a new camper trailer purchase

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